Contact & Support
We're Here to Help: Whether you need technical support, have questions about billing, or want to report a security issue, our team is ready to assist. Choose the best contact method for your needs below.
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Get in Touch
General Support
Questions about features, billing, or getting started? Our support team is here to help.
support@vultrik.comSecurity Issues
Report security vulnerabilities, breaches, or urgent security concerns.
security@vultrik.comSales & Enterprise
Custom solutions, enterprise pricing, or partnership inquiries.
sales@vultrik.comSupport Options
Priority Support Pro+
Faster response times and dedicated support for Pro and Enterprise customers.
- Email priority queue
- Dedicated support engineer
- Phone support available
- Custom onboarding
Enterprise Support Enterprise
Priority service for enterprise customers with 1-to-1 human assistance.
- Dedicated security professional
- Priority email response
- Custom service agreements
- Advanced penetration testing
Response Times
We aim to respond to all inquiries within the following timeframes:
- General Support: 24-48 hours
- Priority Support (Pro/Enterprise): 4-12 hours
- Security Issues: Within 2 hours
- Critical System Issues: Within 1 hour
Response times are for business days (Monday-Friday, 9 AM - 6 PM CET).
Before You Contact Us
To help us assist you faster, please have the following information ready:
What to Include
- Your account email address
- Domain name(s) you're having issues with
- Scan ID or report reference (if applicable)
- Steps you've already tried
- Screenshots of error messages
- Your browser and operating system
Common Issues & Quick Fixes
Scan is taking too long
Solution: Large websites can take 30+ minutes to scan. Check your scan status in the dashboard. Contact support if it's been over 2 hours.
False positive vulnerability
Solution: You can suppress findings in your dashboard. Email support with the scan ID and we'll investigate for future improvements.
Status & Updates
Stay informed about Vultrik's status and planned maintenance:
- Status Page: Real-time system status and incident reports
- Changelog: New features and improvements
- Security Advisories: Important security updates
- Newsletter: Monthly product updates and tips
Security Reports
For reporting security vulnerabilities or urgent security concerns or assistance in closing security findings:
- Security Email: security@vultrik.com
- Response Time: Within 24 hours for security reports
Please include detailed information about the security issue when reporting.
Feedback & Feature Requests
We love hearing from our users! Share your feedback or suggest new features:
- Feature Requests: Submit ideas through your dashboard
- Bug Reports: Help us improve by reporting issues
- User Surveys: Participate in periodic feedback surveys
- Social Media: Follow us for updates and engage with the community
Thank You
Thank you for choosing Vultrik. Your security matters to us, and we're committed to providing the best possible support experience. Don't hesitate to reach out - we're here to help you succeed.